Shipping policy

Last Updated: July 2026

Thank you for shopping with Merula Jewelry. We are committed to processing and delivering your order as quickly as possible. Please review our Shipping Policy before placing your order.

By placing an order with Merula Jewelry, you agree to the terms outlined below.

 

Shipping Destinations

At this time, Merula Jewelry ships exclusively within the United States.

We do not currently offer international shipping.

 

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing times may be longer during:

  • Holidays
  • Peak shopping seasons
  • Promotional events
  • High order volumes
  • Other unforeseen circumstances

Business days do not include weekends or U.S. federal holidays.

 

Estimated Delivery

Once your order has been processed, estimated delivery is 4–9 business days.

Please note that delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on your location and the shipping carrier.

 

Shipping Rates

Shipping costs are calculated at checkout based on your order.

Free standard shipping is available on all U.S. orders of $75 or more (before taxes and after discounts, if applicable).

 

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 48 hours for tracking information to update after your shipment has been dispatched.

 

Shipping Delays

While we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control.

These may include, but are not limited to:

  • Severe weather
  • Customs inspections
  • Carrier delays
  • High shipping volumes
  • Natural disasters
  • Labor strikes
  • Government actions
  • Public health emergencies
  • Other transportation disruptions

Merula Jewelry is not responsible for shipping delays caused by circumstances beyond our reasonable control.

 

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Merula Jewelry is not responsible for delays, lost packages, or delivery issues resulting from:

  • Incorrect or incomplete shipping addresses
  • Incorrect recipient information
  • Refused deliveries
  • Unclaimed packages

If a package is returned to us due to incorrect shipping information or because it was unclaimed, additional shipping charges may apply before the order can be reshipped.

 

Changing Your Shipping Address

If you need to change your shipping address after placing an order, please contact us as soon as possible.

Address changes can only be made before an order enters processing.

Once an order has been processed or shipped, we cannot guarantee that shipping information can be updated.

 

Lost Packages

If your package appears to be lost while in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment.

If the carrier confirms that the package has been lost in transit, we may, at our discretion, provide a replacement or other appropriate resolution.

Merula Jewelry reserves the right to wait until the carrier's investigation has concluded before issuing a replacement or other resolution.

 

Delivered but Not Received

If your tracking information shows that your package has been delivered but you have not received it, please:

  • Verify that the shipping address provided at checkout is correct.
  • Check around your delivery location and with household members or neighbors.
  • Contact the shipping carrier or your local post office for additional information.

Once a package has been marked as delivered by the shipping carrier to the address provided at checkout, responsibility for the package generally transfers to the customer.

Merula Jewelry is not responsible for packages that are lost or stolen after confirmed delivery.

If you believe your package was misdelivered, please contact us. We will gladly assist you in working with the shipping carrier to investigate the issue.

 

Order Cancellations

Orders may be cancelled only before they have entered processing.

Once an order has been processed or shipped, it cannot be cancelled.

For additional information regarding cancellations, refunds, or replacements, please refer to our Refund & Return Policy.

 

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Merula Jewelry

Email: support@merulajewelry.com

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