FAQ's
Have a question? We're here to help.
Find answers to the questions we receive most often. If you can't find what you're looking for, feel free to contact our support team.
Orders
How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, estimated delivery is 4–9 business days.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.
Can I cancel my order?
Orders may only be cancelled before they enter processing. Once an order has been processed or shipped, it cannot be cancelled.
Returns & Refunds
What is your return policy?
Return requests must be submitted within 30 days of delivery. Please visit our Refund & Return Policy for complete details.
What if my order arrives damaged or incorrect?
Please contact us within 30 days of delivery with your order number and clear photos of the issue. We'll review your request and work toward an appropriate resolution.
Products
What materials are your jewelry made from?
A majority of our jewelry is made from stainless steel, with many pieces featuring 18k gold plating. Some designs may include pendants or decorative elements made from other materials. The materials used for each piece are listed on its individual product page, so we recommend checking the product description for specific details.
Is your jewelry waterproof?
To help preserve the beauty and longevity of your jewelry, we recommend avoiding prolonged exposure to water, perfumes, lotions, and other harsh chemicals.
Will my jewelry tarnish?
With proper care, your jewelry is designed to maintain its appearance over time. Following our Jewelry Care recommendations will help extend its lifespan.
Jewelry Care
How should I care for my jewelry?
We recommend storing your jewelry in a cool, dry place, avoiding contact with water, perfumes, lotions, and cleaning products, and gently wiping it with a soft cloth after wearing.
Contact
I still have a question.
We're happy to help! Please contact us at support@merulajewelry.com, and we'll get back to you as soon as possible.